Warranty policy

General warranty
Outdoor Bag Store is happy to provide the following warranty for those products purchased from or sold by Outdoor Bag Store (www.obsbackpacks.com) or (www.outdoorbagstore.com).

** Please take note of the following before continue to particular brand’s warranty.**

  1. All sent items for repair or replacement must be reasonable clean and odour-free. Items that are received filthy will subject to rejection and be returned in the state they were received.
  2. Shipping costs for any claims on warranty are wholly borne by the customers
  3. Outdoor Bag Store official must be present while for any claims on warranty.
  4. Monetary refund or credit-refund are not available.

** Please note that Outdoor Bag Store is not providing any warranty or repair for any products that are purchased outside Outdoor Bag Store (www.obsbackpacks.com) or (www.outdoorbagstore.com).**

* Outdoor Bag Store is offering repair services for items not covered under warranty however charges for repair will only be announced after evaluation.*

 

 deuter-logo

Deuter Warranty

The warranty for Deuter product period is lifetime and only against to defects in materials and manufacturing defects but zippers are totally excluded. The warranty does not cover any damages caused by improper or extreme used or even natural breakdown of materials over time.

Outdoor Bag Store will repairs or replaces any covered defective parts within reasonable timeframe which subject to further discussion to both parties.
However, we are unable to provide any monetary refund or credit-refund.

 

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Osprey Warranty

All Osprey products sold by Outdoor Bag Store are covered under Osprey’s All Mighty Guarantee. Osprey products sold by Outdoor Bag Store will repair for any reason. Its free of charge for any damage or defect in the products. If Outdoor Bag Store is unable to provide a functional repair on sold products, we will replace it with another one.

* Though we provide warranty for most of the circumstances, but not for any of below circumstances:

    • Sizing : Wrong size or cannot fit.

    • Personal preference : Prefer another color or style after purchase.

    • 3rd Party Repairs or Replacements: Please send back the packs to Outdoor Bag Store with official receipt, we are unable to cover any charges by 3rd Party repair or replacement.

    • HydraForm Reservoir: HydraForm is not designed to contain or store liquids at temperature and it is only covered by a limited 1-year warranty based on reasonable lifespan of reservoir. Therefore, storing warm-hot or boiling liquids into your reservoir will VOID your warranty for the product.

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Tatonka Guarantee

All Tatonka products we deliver has undergone thorough quality checks. But if anything is ever not quite right, we will, of course, remedy the matter under the guarantee within the statutory periods. Of course, normal wear parts such as buckles and straps may well fail over the years, and these we do not replace. Please take any badly damaged products to your retailer, and we will try to resolve the problem as quickly as possible. However, this arrangement does not apply if the item has been used inappropriately or damaged on purpose.

 

**Please note that all sent items for repair or replacement must be reasonable clean and odour-free. Items that are received filthy will subject to rejection and be returned in the state they were received.